Return Policy

Textile Lodge return policy.

All returns are subject to a 25% restocking fee.

For more information regarding our Return Policy, please call us at 1-407-367-2953.

Customized Orders
Customized orders including special order and custom made-to-order drop shipments are nonreturnable.

Drop Ship Orders
Damaged or short drop shipments must be reported to Textile Lodge within 3 days. Custom made-to-order drop ships are nonreturnable. Refused or cancelled orders are subject to 15% restocking fees and return freight charges.

Outside the Continental US
Items shipped outside the continental U.S. are nonreturnable.

Damaged Items
If your order arrives damaged in transit, please record details next to your signature at the time of delivery. If your order has concealed damage, please call 1-407-367-2953 within 2  business days of receipt.

Shortage or Fulfillment Error
If your order arrives short, please record details next to your signature at the time of delivery. You are responsible for verifying your shipment at the time of delivery. If you neglect to note any shortages or damages at the time of delivery, you waive the freight carrier and/or Textile Lodge of any and all liability. If you notice a shortage or damage upon opening your package or if your order was not filled correctly, please call 1-407-367-2953 within 2 business days of receipt.